Why is consumer protection necessary?

1

(a)

Consumer protection is necessary because most of the consumers are not aware of their rights, responsibilities and remedies available to them.

Why has the earlier approach of 'caveat emptor' changed?

1

(a)

Due to increase in competition, it is the duty of seller to sell quality products. Thus, the approach has now been changed to 'caveat venditor '  which implies 'let the seller beware'.

how can a customer fulfil his responsibility of respecting environment?

1

(a)

By avoiding littering and not using polythene bags,a customer can fulfil his responsibility towards environment.

How does the government protect the interest of consumers?

1

(a)

Government has enacted various laws and legislations to protect the interest of consumers.

What is Agmark?

1

(a)

Agmark stands for Agricultural Marketing.It is a seal guaranteeing that the agricultural product is of standard quality.

State any two consumer grievance agencies

1

(a)

District Forum and State Commission.

When can a consumer get more than one relief for a compliant?

1

(a)

A consumer can get more than one relief for a complaint if the consumer court is satisfied about the genuineness of the complaint

What kind of cases can be filled in a State Commission?

1

(a)

Under Consumer Protection Act,1986, all the cases in which the value of goods and services along with the compensation claimed exceeds Rss 20 lakh, but does not exceed rs 1 crore.
However,the appeals against the orders of a district Forum can also be filed before the State Commission. 

Anya filled a case against Mahindra Ltd in the 'National Commission'.But he was not satisfied with the orders of the 'National Commission'.Name the authority to where she  can appeal against the decision of 'National commission'.

1

(a)

In the given case,she can approach the Supreme Court of India

List two reliefs available to a consumer.

1

(a)

Two reliefs available to a consumer are:
(i) To replace the defective goods.
(ii)To pay punitive damages in appropriate circumstances.

What is the objective of the Consumer Protection Act, 1986?

2

(a)

What is consumer protection?

2

(a)

State any three responsibilities that a consumer should keep in mind while purchasing, using and consuming goods and services.

2

(a)

How does consumer awareness protect consumers from exploitation? 

2

(a)

What is public interest Litigation(PIL)

2

(a)

Explain any four ways and means of consumer protection available in India.

3

(a)

State any six reliefs available to a consumer under the consumer under the Consumer Protection Act,1986.

3

(a)

What is complaint under the Consumer Protection Act,1986?

3

(a)

Explain in brief the procedure for filing a complaint under the Consumer Protection Act,1986.

3

(a)

A large number of customers travel by rail.The food supplied by the rail pantry is of poor quality which affects the health of customers badly.
(i) What action should be taken against such practices?
(ii) Which values are violated here?

3

(a)

Explain the importance of consumer protection from the point of view of a business.

5

(a)

Explain briefly the machinery for the redressal of consumer grievances under the Consumer Protection Act,1986.

5

(a)

Explain the redressal mechanism available to consumers under the Consumer Protection Act,1986.

5

(a)