e-commerce does not include:

1

(a)

A business's interactions with its suppliers

(b)

A business's interactions with its customers

(c)

Interactions among the various departments within the business

(d)

Interactions among the geographically dispersed units of the business

Outsourcing:

1

(a)

Restricts only to the contracting out of Information Technology Enabled Services (ITES)

(b)

Restricts only to the contracting out of non-core business

(c)

Includes contracting out of manufacturing and RandD as well as services processes -both core and non-core, but restricts only to domestic territory

(d)

Includes off-shoring

The payment mechanism typical to e-business

1

(a)

Cash on delivery(CoD)

(b)

Cheques

(c)

Credit and Debit Cards

(d)

E-cash

A Call Centre handles:

1

(a)

Only in-bound voice based business

(b)

Only out-bound voice based business

(c)

Both voice based and non-voice based business

(d)

Both customer facing and back-end business

It is not an application of e-business:

1

(a)

Online bidding

(b)

Online procurement

(c)

Online trading

(d)

Contract RandD

State any three differences between E-business and traditional business.

3

(a)

Describe briefly any two applications of E-business.

3

(a)

Describe briefly the data storage and transmission risks in e-business.

3

(a)

Why are E-business and outsourcing referred to as the emerging modes of business? Discuss the factors responsible for the growing importance of these trends.

5

(a)

Elaborate the steps involved in online trading.

5

(a)

Discuss the limitations of electronic mode of doing business. Are these limitations severe enough to restrict its scope? Give reasons for your answer.

6

(a)