How does the technique of motion study help in improving the efficiency level?

4

(a)

Name and explain the technique of scientific management, which helps in establishing interchangeability of manufactured parts and products.

4

(a)

Diwali, Holi, Eid, Christmas are the auspicious occasions of a country.Producers are offering varieties in sweets, cards, gifts, clothes and much more, as all these things are useful and mandatory for their respective religions.
(i) What values of customers are depicted in the quoted lines?
(ii) Why is it necessary to study such values for a business unit?

4

(a)

How planning bridges the gap between where we are and where we want to go? Explain in brief.

4

(a)

You are working in HR department. Day-by-day you are facing problems due to the existence of informal groups.
What steps would you take to manage such informal groups?

4

(a)

What is the meaning of training? What are its chief objectives?

4

(a)

What is meant by non-financial incentive? List any two non-financial incentives

4

(a)

state three benefits of the principle of critical point control.

4

(a)

“Controlling doesn’t require any process”. Comment.

4

(a)

Distinguish between fixed capital and working capital.

4

(a)

What does the abbreviation 'SEBI' stands for? Explain the term SENSEX. How many shares are included in the SENSEX?

4

(a)

Explain various types of products.

4

(a)

What is Price Mix? Explain briefly the factors to which the marketers should pay attention before fixing the price of the Product?

4

(a)

Explain in brief the procedure for filing a complaint under the Consumer Protection Act,1986.

4

(a)

What are the various ways & means of Consumer Protection?

4

(a)