Explain briefly the responsibilities of a consumer.

6

(a)

Explain the importance of Consumer Protection in a developing country like India.

6

(a)

Define consumer protection and state any three points of importance of consumer protection from the point of view of business.

6

(a)

Explain briefly the machinery for the redressal of consumer grievances under the Consumer Protection Act,1986.

6

(a)

Explain the redressal mechanism available to consumers under the Consumer Protection Act,1986.

6

(a)

Prabhakar purchased an ISI  mark electric iron from 'Bharat Electricals'.While using he found that it was not working properly.He approached the seller and complained for the same. The seller satisfies Prabhakar by saying that he will ask the manufacturer to replace this iron.

6

(a)

Anita purchased a book from 'Satish Book Stores'.While reading the book she found that ten pages are missing.She approached the seller of the book and complained about the missing pages.

The seller promised that if the publisher was ready to change the book he would change the same.

After a week, the seller informed Anita that the publisher had refused to change the book.Where can Anita file a complaint against the seller of book?Give reason in support of your answer.Also explain, who is a consumer as per Consumer Protection Act,1986

6

(a)

State any six functions of consumer organisations and NGOs for protecting and promoting the interest of consumers.

6

(a)

Explain the role of consumer organisations and NGOs in protecting and promoting consumers interest.

6

(a)

What type of judicial machinery is available to deal with consumer grievances and disputes?

6

(a)