Consumer Protection Book Back Questions

12th Standard EM

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Commerce

Time : 00:45:00 Hrs
Total Marks : 30
    5 x 1 = 5
  1. The final aim of modern marketing is_________

    (a)

    Maximum profit

    (b)

    Minimum profit

    (c)

    Consumer satisfaction

    (d)

    Service to the society

  2. _________is the king of modern marketing.

    (a)

    Consumer

    (b)

    Wholesaler

    (c)

    Producer

    (d)

    Retailer

  3. As the consumer is having the rights, they are also having______

    (a)

    Measures

    (b)

    Promotion

    (c)

    Responsibilities

    (d)

    Duties

  4. Which of the following is not a consumer right summed up by John F. Kennedy

    (a)

    Right to safety

    (b)

    Right to choose

    (c)

    Right to consume

    (d)

    Right to be informed

  5. It is the responsibility of a consumer that he must obtain _________ as a proof for the purchase of goods.

    (a)

    Cash receipt

    (b)

    Warranty card

    (c)

    Invoice

    (d)

    All of these

  6. 3 x 2 = 6
  7. Write short notes on: "Right to be informed".

  8. Which is the supreme objective of business?

  9. What are the important aspects to be kept in mind by consumer while purchasing goods related to the quality of goods?

  10. 3 x 3 = 9
  11. What do you understand by "Right to redressal"?

  12. Define "Consumer Rights".

  13. What do you understand about "Right to protection of health and safety"?

  14. 2 x 5 = 10
  15. What are the rights of consumers?

  16. What are the responsibilities of consumers?

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