Consumer Protection Model Question Paper

12th Standard EM

    Reg.No. :
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Commerce

Time : 01:30:00 Hrs
Total Marks : 40
    10 x 1 = 10
  1. _________is the king of modern marketing.

    (a)

    Consumer

    (b)

    Wholesaler

    (c)

    Producer

    (d)

    Retailer

  2. As the consumer is having the rights, they are also having______

    (a)

    Measures

    (b)

    Promotion

    (c)

    Responsibilities

    (d)

    Duties

  3. It is the responsibility of a consumer that he must obtain _________ as a proof for the purchase of goods.

    (a)

    Cash receipt

    (b)

    Warranty card

    (c)

    Invoice

    (d)

    All of these

  4. The consumer must get cash receipt as a proof of goods purchased from the

    (a)

    buyer

    (b)

    seller

    (c)

    both

    (d)

    none of these

  5. Consumer satisfaction is the ultimate aim of

    (a)

    marketing

    (b)

    business ethics

    (c)

    modern marketing

    (d)

    none of these

  6. The total number of rights given to consumers as per consumer protection Act is

    (a)

    5

    (b)

    4

    (c)

    6

    (d)

    8

  7. _________ should be conscious of his duties.

    (a)

    Worker

    (b)

    Producer

    (c)

    Consumer

    (d)

    Wholesalers

  8. __________ should check the weights and balance of the product

    (a)

    Manufacturers

    (b)

    Retailers

    (c)

    Wholesalers

    (d)

    Consumer

  9. _______ provides the consumer must be assured whenever possible access to a variety of goods and services at competitive prices.

    (a)

    Right to consumer protection Act

    (b)

    Right to choose

    (c)

    Right to safety

    (d)

    Right to be heard

  10. _______ of every year is celebrated as consumer's day.

    (a)

    15th October

    (b)

    15th March

    (c)

    15th April

    (d)

    15th August

  11. 2 x 2 = 4
  12. Assertion (A): Satisfaction of consumer needs/ requirements is stated to be supreme objective of a business.
    Reason (R): Consumers should not buy a product which has been weighed along with its packing.
    Select the correct answer
    (a) Both (A) and (R) are true and (R) is the correct explanation of (A).
    (b) Both (A) and (R) are true and (R) is not the correct explanation of (A)
    (c) (A) is true, but (R) is false.
    (d) (A) is false, but (R) is true.

  13. Assertion(A): Consumer satisfaction is the ultimate aim of modern marketing and is the philosophy of marketing concept.
    Reason (R): Consumer has a right to be protected against goods and services which are hazardous to life and health.
    (a) Both (A) and (R) are true and (R) is the correct explanation of (A).
    (b) Both (A) and (R) are true and (R) is not the correct explanation of (A).
    (c) (A) is true, but (R) is false.
    (d) (A) is false, but (R) is true.

  14. 2 x 2 = 4
  15. Duties of consumers are
    (a) Right to safety
    (b) Reading the label carefully
    (c) Misleading schemes
    (d) Buying from reputed shops

  16. Consumer rights are
    (a) Right to safety
    (b) Right to be informed
    (c) Right to choose
    (d) Misleading schemes

  17. 3 x 2 = 6
  18. Write short notes on: "Right to be informed".

  19. Which is the supreme objective of business?

  20. Which is the supreme objective of business?

  21. 2 x 3 = 6
  22. What do you understand by "Right to redressal"?

  23. Define "Consumer Rights".

  24. 2 x 5 = 10
  25. What are the rights of consumers?

  26. Explain the duties of consumers.

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