Grievance Redressal Mechanism Book Back Questions

12th Standard EM

    Reg.No. :
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Commerce

Time : 00:45:00 Hrs
Total Marks : 30
    5 x 1 = 5
  1. The Chairman of the National Consumer Disputes Redressal Council is ________.

    (a)

    Serving or Retired judge of the Supreme Court of India

    (b)

    Prime Minister

    (c)

    President of India

    (d)

    None of the above

  2. The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than

    (a)

    Below Rs. 10,00,000

    (b)

    Below Rs. 20,00,000

    (c)

    Below Rs. 40,00,000

    (d)

    Below Rs. 50,00,000

  3. Consumer awareness covers the following:

    (a)

    Consumer awareness about Maximum Retail Price (MRP)

    (b)

    Consumer awareness about Fair Price Shop

    (c)

    Consumer awareness about price, quality, and expiry date of the product

    (d)

    All of the above

  4. Complaints can also be filed by the

    (a)

    Central Government

    (b)

    State Government

    (c)

    A group of consumers

    (d)

    All of the above

  5. A consumer has to be protected against

    (a)

    Defects of product

    (b)

    Deficiencies of product

    (c)

    Unfair and restrictive trade practices

    (d)

    All of the above

  6. 3 x 2 = 6
  7. State the meaning of the term State commission.

  8. What is an term District Forum?

  9. How to register the complaints?

  10. 3 x 3 = 9
  11. Who are the members of the National Commission?

  12. Does District Forum exceeds the claim limit of Rs 20 lakhs. Explain the condition.

  13. Write a note on the Voluntary Consumer Organisation.

  14. 2 x 5 = 10
  15. Explain the term District Forum and explain the functions of District Forum.

  16. How to create consumer awareness?

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