Mahatma Gandhi said about the Customer A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.

(i) Complaint can be registered within 2 years from the date on which the cause of action has arisen, to the date on which the completion from the deficiency in service.
(ii) Stamp paper is not required for declaration
(iii) Complaint can be registered, in person, by the complaint or through his authorised agent or by post addressed to the Redressal Agency.

(i) The State commission is to be appointed by the state government in consultation with the central government. It has the function at state level.
(ii) The State Consumer Protection Council is also known as "Consumer Disputes Redressal Commission".
(iii) The State Consumer Protection Council is also called as State commission.

(i) Redressal mechanism is a management and governance related process used commonly in India.
(ii) It covers the receipt and processing of complaints from citizens and consumers.
(iii) It also includes the action taken on any issue raised by them to avail services more effectively.

A complaint may be made in writing under the following circumstances:
i) Loss or damage is caused to the consumer due to unfair trade practice of a trader.
ii) If the article purchased by a consumer is defective.
iii) If the services availed of by a consumer suffer from any deficiency.
iv) When the price paid by a consumer excess of the price displayed on the goods or when the price is in excess of the price fixed under any law in force.
v) Goods, which will be hazardous to life and safety, when used are being offered for sale to the public in contravention of the provisions of any law.

(i) A consumer as defined under Consumer Protection Act, 1986
(ii) A registered Voluntary Consumer Association
(iii) Central Government
(iv) State Government / Union Territory
(v) One or more consumer representing numerous consumers having the same interest

(i) The Consumer Protection Act postulates establishment of Consumer Protection Councils at the District, State and Central levels for the purpose of spreading consumer awareness.
(ii) The objects of the Councils, as per the Act, shall be to promote and protect the rights of the consumers

Voluntary consumer organizations refer to the organization formed voluntarily by the consumers to protect their rights and interests.
Objectives of voluntary organisations :
(i) The Department of Consumer Affairs (DCA) operates the Consumner Welfare Fund (CWF). The primary objective of CWF is to strengthen the Consumer Advocacy Movement in India.
(ii) A wide network of Voluntary Consumer Organisations (VCO) is doing of commendable work to raise awareness amongst consumers.
(iii) To strengthen consumer protection and welfare and to provide counselling, guidance and mediation services.
(iv) Voluntary consumer organisation supported through consumer welfare fund provides grants for diverse projects including comparative testing of products and services and dissemination of the findings.
(v) Steps have been taken to enhance transparency and to digitalise the government's interface with its citizens.

No, The District Forum can entertain complaints within the territory of genuine district and, where the value of goods or services and the compensation if any claimed is less than Rs 20 Lakhs.

The pecuniary jurisdiction of the state commission is as follows:
(i) The State Commission can entertain complaints within the territory of entire state and where the value of the goods or services and the compensation, if any claimed exceed Rs. 20 lakhs and below Rupees One Crore.
(ii) The State Commission also has the jurisdiction to entertain appeals against the orders of any District Forum within the State.

The complaint should contain the following particulars:
(i) The name and complete address of the complainant
(ii) The name and complete address of the opposite party/parties
(iii) Date of purchase of goods or services availed
(iv) Amount paid for the above purpose
(v) Particulars of goods purchased with number or details of services availed
(vi) The details of complaint, whether it is against Unfair Trade Practices/supply of defective goods/deficiency in service provided/ collection of excess price, should explicitly be mentioned in the complaint petition.
(vii) Bills/receipts and copies of related correspondence, if any.

The first step in filing a consumer complaint is to send a legal notice to the seller or company. A legal notice must be drafted with the help of a consumer court lawyer and include the following:
(i) Details of the consumer like name,address, product or services purchasedetails of the company, etc.
(ii) Necessary details of the problem faced and describe the deficiency in service.
(iii) Action taken by the company in response to the customer complaint
(iv) Action expected from the company
(v) Time period given to the company to take action
(vi) The legal action that will be taken upon failure by the company in sending a reply to the legal notice.

The first priority of a consumer organisation is to accelerate consumer awareness towards their rights. To accomplish this task the following efforts are made:
(i) To publish brochures, journals and monographs.
(ii) To arrange conferences, seminars and workshops.
(iii) To educate consumers to help themselves.
(iv) To provide special education to women about consumerism. 

(i) Consumer is a broad label for any individuals or households that use goods and services produced within the economy.
(ii) Voluntary consumer organizations refer to the organisation formed voluntarily by the consumers to protect their rights and interests.
Functions :
(i) A wide network of Voluntary Consumer Organisation (VCO) is doing commendable work to raise awareness amongst consumers.
(ii) To strengthen consumer protection and welfare and to provide counselling, guidance and mediation services.
(iii) VCO's supported through CWF provides grants for diverse projects including comparative testing of products and services and dissemination of the findings
(iv) Steps have been taken to enhance transparency and to digitalize the governments interface with its citizens.