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Published on: 27/09/2019
Directing
Download CBSE Class 12th Standard CBSE Business Studies question papers, sample papers, important questions, and previous year solved papers in PDF format. Get free study materials, NCERT solutions, and exam preparation resources for Class 12th Standard CBSE Business Studies
Questions + Answers key
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1.
In an organization, all employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in everyone talking to each other and thus resulting inefficiency in the office. It has resulted in loss of secrecy and leakage of confidential information. What system do you think the manager should adopt to improve communication? What values are overlooked by the management in the above case?
2.
Goodwill Tyre manufacturing Co. appoints Mr. Ravi as supervisor of their production department. He is kind and guides his subordinates. He clarifies their doubts in performing the task. This helps the worker to achieve their targets. As a supervisor, what functions will you perform to cope with the situation. What positive values exhibited by Mr. Ravi?
3.
A leader solves the problems relating to work and the personal problems also of the followers. Which value he is following here?
4.
In an organization, informal communication is stressed instead of formal communication which results in non-reaching of proper communication to proper person in proper time. It results in either non-completion or delay in work. Which values have been violated her?
5.
A Supervisor hears the suggestions and also implements the good suggestions while taking decision for the employees? Which value has been given importance here?
6.
Name the type of written communication in which two departmental heads communicate with each other. Why is this type of communication required?
7.
Define the terms “Monetary and Non Monetary Incentive” Enumerate various Financial and non-financial incentives used to motivate people to improve performance
8.
Establish the importance of motivation in modern organization by giving three suitable reasons
9.
“What is a perquisites?
10.
Why are needs arranged in a Hierarchy? Explain the various types of needs as per Maslaw’s hierarchy citing individuals and organisation as examples.
11.
To ensure that operations at the shop floor are ably carried out, the services of a good supervisor is required. Do you agree. Give reasons?
12.
Explain briefly how directing brings about stability in an organisation.
13.
A type or communication satisfies social and psychological needs of employees? Name this type of communication. Why is it beneficial to an organisation?
14.
Sachin, manager in evergreen industries Ltd is not successful as he is unable to communicate effectively. Suggest some measures where by he can improve his effectiveness.
1.
(i) Discipline
(ii) Honesty
(iii) Loyalty
2.
(i) Help
(ii) Motivation
(iii) Compassion
(iv) Responsible
3.
i) Development of Democratic values
ii) Coordination espirit
iii) Efficient and effective leadership
iv) Mental revolution
4.
i) Encouragement to rumors.
ii) Difficulty in fixing the responsibility.
iii) Not possible to obtain objective at time.
5.
i) Development of the feeling of the cooperation.
ii) Development of the feeling of ownness towards organization.
iii) Development of Initiative power.
iv) Cordial atmosphere.
6.
In Horizontal Communication two departmental heads communicate with each other.
Flow of communicate between persons holding position at the same level of the organisation is known as horizontal communication.
7.
Financial Incentives — Incentives which are directly or indirectly associated with monetary benefits.
Non Financial Incentives — Incentives which are not measurable in terms of money.
Examples for financial Incentives — Pay, allowances productivity linked wage incentives, Bonus, Retirement benefits, Copartnership.
Eq Non Financial Incentives — Status, organizational climate, career advancement opportunity, job security etc.
8.
Importance of motivation :—
(i) Motivation sets in motion the action of people.
(ii) Motivation improves the efficiency of wok performance
(iii) Motivation ensures achievement of organizational goals
9.
Perquisites: are certain additional benefits given to employee in addition to salary example free housing.
10.
Needs as per Moslow needs are from basic to higher level a satisfied need can no longer motivate a person.
11.
Importance of role of supervisor.
12.
Reduces employee turnover & brings about stability.
13.
Informal Communication explanation of benefits to the organisation.
14.
Measures of effective communication
(i) Clarification of ideas
(ii) As per needs
(iii) Using good language
(iv) Follow up
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