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Published on: 06/09/2019
Marketing
Download CBSE Class 12th Standard CBSE Business Studies question papers, sample papers, important questions, and previous year solved papers in PDF format. Get free study materials, NCERT solutions, and exam preparation resources for Class 12th Standard CBSE Business Studies
Questions + Answers key
Take MCQ Business Studies Test

1.
What is the focal point of marketing management?
2.
State any two features of marketing.
3.
Define the term market in traditional sense.
4.
Define the term market in modern sense.
5.
What do you mean by marketing?
6.
Discuss the main components of marketing mix.
7.
What is marketing? What functions does it perform in the process of exchange of goods and services? Explain
8.
Describe standardisation and grading as marketing functions.
9.
'Find wants and fill them', 'create products and sell them' are the two important concepts of marketing management. Identify them and differentiate between them, on three basis.
10.
How does marketing help a firm to build its product image in the market?
11.
Discuss in brief how do the below mentioned points influence price determination.
(i) Objective
(ii) Cost
(iii) Competition
(iv) Buying motives
12.
Explain the following functions of marketing.
(i) Product designing and development.
(ii) Standardisation and grading.
(iii) Customer support services.
(iv) Pricing of products.
13.
What is meant by service?
1.
( )
Customer satisfaction.
2.
( )
(i) Needs and wants.
(ii) Customer value.
3.
( )
In modern marketing sense, 'market' refers toa set of actual and potential buyers of a product or service.
4.
( )
In traditional sense, 'market' refers to a place where buyers and sellers gather to enter into transactions involving exchange of goods and services.
5.
( )
According to Philip Kotler, marketing is a social process by which individual groups obtain what they need and want through creating offerings and freely exchanging products and services of value with others.
6.
Marketing mix refers to the combination of four basic elements, which constitute the core of a company's marketing system. 4 P's of marketing mix are as follows:
(i) Product
It refers to goods or services or anything of value, which is offered in the market for exchange.
(ii) price
It refers to the amount of money, which the customer pays for the products or services.
(iii) Place
It is concerned with the availability of products and services at right time and at right place, so that the customers find it convenient to purchase.
(iv) Promotion
It refers to the use of communication tools to provide information to the customer about a product and persuade them to buy it.
7.
Packaging and Labelling
Packaging refers to designing and developing the package for a product. Package refers to the wrapper or container, Which not only provides protection to the product, but also acts as a promotional tool for it.
Labelling refers to designing and developing the label to be put on the package. A label is a carrier of information. It may be a simple tag or a complex graphic providing details about the product.
Branding
Branding refers to the process of giving a name, sign, symbol or a combination of all to a product for creating its identification. It helps to differentiate the product from other products available in the market. It also helps to build customer's loyalty and promoting its sales.
Promotion
Promotion refers to the process of informing the customers about the product and then persuading them to buy it. The popular methods of promotion, personal selling and public relations.
A marketer uses the promotion mix i.e. combination of various promotional tools according to their budget, nature of customers, nature of product, coverage, cost, etc.
Transportation
Transportation involves physical movement of goods from one place to another. While production of a good takes place at a place, its consumers are spread over a vast area. Therefore, it is necessary to make available these goods to places where they are needed.
Thus, transportation helps to create 'Place-utility'. Various factors such as nature of product, cost, location of target markets, etc are considered while taking decision regarding the mode of transportation to be used.
Storage and Warehousing
Usually, there is a time gap between production or procurement of goods and their sales. Therefore, it is necessary to make arrangement for storage of goods in the market.
It also helps to avoid delays in delivery , meeting contingencies in demand and stabilising the prices of products in the market. Thus, it helps to create 'time-utility'. It is performed by intermediaries such as wholesalers, retailers, manufacturers, etc for the marketer.
Product designing and development
The design of a product not only helps to make it attractive, but also helps in improving its performance, providing it a competitive advantage over the other products present in the market.
Standardisation and grading
Standardisation refers to the process of setting standards regarding quality, piece, packaging, technology, equipment, etc for the production of a product. This ensures uniformity and consistency product. This ensures uniformity and consistency product. This ensures uniformity and consistency in output and reduces the need for inspection, testing and evaluation of the products.
Grading is the process of classifying the products into different groups, on the basis of quality, size, features, etc.
It is necessary for such goods which are not produced according to predetermined specifications, such as agricultural goods. Grading ensures that the goods belong to a particular quality and helps the marketer to fix prices easily.
Pricing of products
Pricing refers to the process of determining the price of a product refers to the amount of money that the customer has to pay in order to obtain a product from the market.
The marketers have to analyse a number of factors such as pricing objectives, pricing strategies, demand, cost, competition, etc to decide the price of a product.
Generally, lower the price, higher would be demand of the product. Therefore, it is considered as one of the most crucial decision in marketing.
Gathering and analysing market information
In order to identify the needs and wants of customers, the marketer gathers market information. He analyses the strengths, weakness, opportunities and threats of the enterprise. Such analysis helps the marketer to take decisions regarding diversification, improvement in product, expanding markets, etc. For this purpose, computers and online sites are increasingly used.
Marketing planning
After market research, the marketer has to develop an appropriate marketing plan to achieve the marketing objective of the organisation. It involves taking decisions as to what activities will have to be undertaken to achieve a marketing objective.
Customer support services
Customer support services refer to the after sales services, handling of complaints, credit services, maintenance services and consumer information provided along with the product to the consumers.
It aims at providing maximum satisfaction to the consumer. It helps in bringing repeated sales and developing brand loyalty for the product.
Physical distribution
Physical distribution covers all the activities required to physically move the goods from manufacturers to the customers. The two major decision areas under this Function are:
(i) Decision regarding channels of distribution.
(ii) Physical movement of goods from the place where it is produced to the place of consumption. It involves major decisions and activities like storage, warehousing, inventory control, transportation, etc.
8.
Standardisation
The term 'Standardisation' is derived from the word 'standard', which means the presence of certain desirable qualities like durability, safety, purity and other features like design, weight, colour, etc in a product.
Standardisation refers to the process of setting certain standards for a commodity on the basis of its desired qualities. It implies that the different units of the commodity are of a specified and uniform quality. It facilitates sale of goods through description and increases the confidence of consumers.
Grading
It refers to the process of dividing products into classes made up units possessing similar characteristics. It involves division of products into classes, lots or groups in accordance with predetermined grades of quality. Grading helps in fixing and securing remunerative prices for the products.
9.
The two concepts are 'marketing and selling'.
Difference between selling and marketing
| Basis | Selling | Marketing |
| Concept | Create products and sell them. | Find wants and fill them. |
| Scope | It has a limited scope. It is concerned with transfer of ownership of goods from the sellers to the buyers through promotion and salesmanship. Thus, it is just a part of marketing. | It has a wider scope. It is concerned with identifying customer's needs, developing the product, pricing, selling, and providing after sales services to satisfy the customers. |
| Focus | It focuses on transferring the title and ownership of goods from seller to the buyer. | It focuses on maximum satisfaction of customer's needs and wants. |
| Aim | It aims at maximising the profit by increasing sales. | It aims increasing profit by satisfying the consumers. |
10.
By selling a product or service at a reasonable price and of a standard quality, the firm tries to earn a name for itself and build a position of its product in the market. Marketing, basically aims at building the reputation of the firm through various image building activities i.e. popularising products supported by advertising, reasonable price, high quality, convenient outlets, after sale service,etc.
11.
(i) Objective
Price of a product depends upon the firm's objective. A firm may decide out of several objectives, e.g. profit maximisation, a specific level of profit, target level of sales, a particular share of the market, prevailing market price, etc.
The price fixed for the product must be in line with the firm's pricing objective.
(ii) Cost
Essentially, retail prices are cost of production and distribution plus the profit margins. No business can survive for long without covering its costs.
(iii) Competition
Prices charged by competitors often act as the guide in a pricing decision. e.g. Maruti Udyog has to decide the price of its Zen and Alto cars keeping in view competing brands like Santro, Indica and Palio.
(iv) Buying motives
A customer may pay a high price to satisfy his vanity. This happens when an article is purchased for status or prestige.
Price must be consistent with the desired public image of the product.
12.
Marketing consists of all those activities, which involve satisfaction of consumer's need. It is the process by which products are matched with needs and through which the consumer is able to use and enjoy the product.
(i) Product designing and development
The design of a product not only helps to make it attractive, but also helps in improving its performance, providing it a competitive advantage over the other products present in the market.
(ii) Standardisation and grading
Standardisation refers to the process of setting standards regarding quality, piece, packaging, technology, equipment, etc for the production of a product. This ensures uniformity and consistency product. This ensures uniformity and consistency product. This ensures uniformity and consistency in output and reduces the need for inspection, testing and evaluation of the products.
Grading is the process of classifying the products into different groups, on the basis of quality, size, features, etc.
It is necessary for such goods which are not produced according to predetermined specifications, such as agricultural goods. Grading ensures that the goods belong to a particular quality and helps the marketer to fix prices easily.
(iii) Customer support serices
Customer support services refer to the after sales services, handling of complaints, credit services, maintenance services and consumer information provided along with the product to the consumers.
It aims at providing maximum satisfaction to the consumer. It helps in bringing repeated sales and developing brand loyalty for the product.
(iv) Pricing of products
Pricing refers to the process of determining the price of a product refers to the amount of money that the customer has to pay in order to obtain a product from the market.
The marketers have to analyse a number of factors such as pricing objectives, pricing strategies, demand, cost, competition, etc to decide the price of a product.
Generally, lower the price, higher would be demand of the product. Therefore, it is considered as one of the most crucial decision in marketing.
13.
Service means an intangible act or performance that can satisfy some need and can be offered for sale. Beauty parlour, nursing home, courier service, entertainment, Repair are examples of services.
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