Mahatma Gandhi said about the Customer A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.

(i) Complaint can be registered within 2 years from the date on which the cause of action has arisen, to the date on which the completion from the deficiency in service.
(ii) Stamp paper is not required for declaration
(iii) Complaint can be registered, in person, by the complaint or through his authorised agent or by post addressed to the Redressal Agency.

1. As per the consumer protection act, 1986 at the district leveleach state established a consumer dispute redressal forum known as the District Forum.
2. The district forumconsists of a president and two members. The District Forum shall entertain the complaints' where the value of goods or services exceeds the limit of  ₹ 20lakhs.

(i) The State commission is to be appointed by the state government in consultation with the central government. It has the function at state level.
(ii) The State Consumer Protection Council is also known as "Consumer Disputes Redressal Commission".
(iii) The State Consumer Protection Council is also called as State commission.

(i) The National Consumer Disputes Redressal Commission (NCDRC)of India is a quasi-Judicial commission in India.
(ii) It was set up in 1988 under the consumner protection Act, of 1986.
(iii) Its head office is in New Delhi. It is headed by the servicing or retired judge of the Supreme court.
(iv) It isalso called as National Commission.

(i) Redressal mechanism is a management and governance related process used commonly in India.
(ii) It covers the receipt and processing of complaints from citizens and consumers.
(iii) It also includes the action taken on any issue raised by them to avail services more effectively.

(i) The Consumer Protection Act postulates establishment of Consumer Protection Councils at the District, State and Central levels for the purpose of spreading consumer awareness.
(ii) The objects of the Councils, as per the Act, shall be to promote and protect the rights of the consumers