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Published on: 09/09/2019
Grievance Redressal Mechanism
Download Tamil Nadu 12th Standard Commerce question papers, model tests, one-mark questions, important questions, and public exam papers in PDF format. Free study materials and answer keys for TN State Board students.
Questions + Answers key
Take MCQ Commerce Test1.
A consumer has to be protected against
Defects of product
Deficiencies of product
Unfair and restrictive trade practices
All of the above
2.
Complaints can also be filed by the
Central Government
State Government
A group of consumers
All of the above
3.
Consumer awareness covers the following:
Consumer awareness about Maximum Retail Price (MRP)
Consumer awareness about Fair Price Shop
Consumer awareness about price, quality, and expiry date of the product
All of the above
4.
The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than
Below Rs. 10,00,000
Below Rs. 20,00,000
Below Rs. 40,00,000
Below Rs. 50,00,000
5.
The Chairman of the National Consumer Disputes Redressal Council is ________.
Serving or Retired judge of the Supreme Court of India
Prime Minister
President of India
None of the above
6.
How to register the complaints?
7.
8.
State the meaning of the term State commission.
9.
Write a note on the Voluntary Consumer Organisation.
10.
Does District Forum exceeds the claim limit of Rs 20 lakhs. Explain the condition.
11.
Who are the members of the National Commission? (or) Describe the members of the National Commission
12.
How to create consumer awareness?
13.
Explain the term District Forum and explain the functions of District Forum.
1.
(d)
All of the above
2.
(d)
All of the above
3.
(d)
All of the above
4.
(b)
Below Rs. 20,00,000
5.
(a)
Serving or Retired judge of the Supreme Court of India
6.
(i) Complaint can be registered within 2 years from the date on which the cause of action has arisen, to the date on which the completion from the deficiency in service.
(ii) Stamp paper is not required for declaration
(iii) Complaint can be registered, in person, by the complaint or through his authorised agent or by post addressed to the Redressal Agency.
7.
8.
(i) The State commission is to be appointed by the state government in consultation with the central government. It has the function at state level.
(ii) The State Consumer Protection Council is also known as "Consumer Disputes Redressal Commission".
(iii) The State Consumer Protection Council is also called as State commission.
9.
Voluntary consumer organizations refer to the organization formed voluntarily by the consumers to protect their rights and interests.
Objectives of voluntary organisations :
(i) The Department of Consumer Affairs (DCA) operates the Consumner Welfare Fund (CWF). The primary objective of CWF is to strengthen the Consumer Advocacy Movement in India.
(ii) A wide network of Voluntary Consumer Organisations (VCO) is doing of commendable work to raise awareness amongst consumers.
(iii) To strengthen consumer protection and welfare and to provide counselling, guidance and mediation services.
(iv) Voluntary consumer organisation supported through consumer welfare fund provides grants for diverse projects including comparative testing of products and services and dissemination of the findings.
(v) Steps have been taken to enhance transparency and to digitalise the government's interface with its citizens.
10.
No, The District Forum can entertain complaints within the territory of genuine district and, where the value of goods or services and the compensation if any claimed is less than Rs 20 Lakhs.
11.
The National Consumer Disputes Redressal Commission has the following members:
(i) The National Commission should have five members.
(ii) One should be from judiciary.
(iii) Four other members of ability, knowledge and experience from any other fields.
(iv) It should include a woman.
12.
The first priority of a consumer organisation is to accelerate consumer awareness towards their rights. To accomplish this task the following efforts are made:
(i) To publish brochures, journals and monographs.
(ii) To arrange conferences, seminars and workshops.
(iii) To educate consumers to help themselves.
(iv) To provide special education to women about consumerism.
13.
1. As per the Consumer Protection Act of1986 and Section 9 there of the establishment of a District Forum by the State Government in each district is necessary today to protect the interest of aggrieved consumers in that district.
2. The State Government can establish more than one District Forum in a district if it deems fit to do so.
3. Complaints can be filed with the forum by a consumer.
4. The District Forum can entertain complaints within the territory of genuine district and where the value of goods or services and the compensation if any claimed is less than Rs. 20 Lakhs.
5. District Forum also may pass orders against traders indulging in unfair trade practices, sales of defective goods or rendering deficient services.
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Tamilnadu Stateboard 12th Standard Subjects

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Chemistry

Physics

Biology

Computer Science

Business Maths and Statistics

Economics

Commerce

Accountancy

History

Computer Applications

Biology

Computer Technology

Computer Applications

Computer Science

Business Maths and Statistics

Commerce

Economics

Maths

Chemistry

Physics

Computer Technology

History

Accountancy

Tamil

English

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