12th Standard Syllabus & Materials
12th Standard
TN 12th Computer Applications மின்னணு தரவு பரிமாற்றம் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications மின் - வணிக பாதுகாப்பு அமைப்புகள் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications மின்னணு செலுத்தல் முறைகள் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications மின் - வணிகம் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications திறந்த மூல கருத்துருக்கள் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications வலையமைப்பு வடமிடல் Sample Question Papers Study Material - QB365 Set A

Published on: 01/11/2019
Grievance Redressal Mechanism
Download Tamil Nadu 12th Standard Commerce question papers, model tests, one-mark questions, important questions, and public exam papers in PDF format. Free study materials and answer keys for TN State Board students.
Questions + Answers key
Take MCQ Commerce Test1.
The National Consumer Disputes Redressal Commission (NCDRe) at the apex is situated at
Calcutta
New Delhi
Bombay
Chennai
2.
In a country like India there is shortage of many
Workers
products
skills
none of these
3.
Complaints can also be filed by the
Central Government
State Government
A group of consumers
All of the above
4.
The International Organisation of Consumers Unions (IOCU) was first established in ______.
1960
1965
1967
1987
5.
The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed _______.
Rs. 2 lakhs but does not exceed Rs.5 lakhs
Rs.20 lakhs but does not exceed Rs.1 crore
Rs. 3 lakhs but does not exceed Rs. 5 lakhs
Rs. 4 lakhs but does not exceed Rs. 20 lakhs
6.
7.
The Chairman of the State Consumer Protection Council is_________.
Judge of a High Court
Chief Minister
Finance Minister
None of the above
8.
The Chairman of the National Consumer Disputes Redressal Council is ________.
Serving or Retired judge of the Supreme Court of India
Prime Minister
President of India
None of the above
9.
How to register the complaints?
10.
State the meaning of the term State commission.
11.
What do you meant by Redressal Mechanism?
12.
Who can make complaint?
13.
Write a note on the Voluntary Consumer Organisation.
14.
What is the Pecuniary Jurisdiction of the State Commission?
15.
Is Consumer Protection necessary?
16.
How to create consumer awareness?
17.
Explain the overall performance of State Commission.
18.
Assertion (A): The State Commission is to be appointed by the State Government in consultation with the centre.
Reason (R): The State consumer protection council is also called state commission.
Codes:
(a) Both (A) and (R) are true and (R) is the correct explanation of (A).
(b) Both (A) and (R) are true and (R) is not the correct explanation of (A).
(c) (A) is true, but (R) is false.
(d) (A) is false, but (R) is true
19.
Assertion (A): Government has also taken necessary steps to save the consumers.
Reason (R ): A few firms enjoy monopoly power in the market place.
Codes:
(a) Both (A) and (R) are true and (R) is the correct explanation of (A).
(b) Both (A) and (R) are true and (R) is not the correct explanation of (A).
(c) (A) is true, but (R) is false.
(d) (A) is false, but (R) is true.
1.
(b)
New Delhi
2.
(b)
products
3.
(d)
All of the above
4.
(a)
1960
5.
(b)
Rs.20 lakhs but does not exceed Rs.1 crore
6.
(a)
7.
(a)
Judge of a High Court
8.
(a)
Serving or Retired judge of the Supreme Court of India
9.
(i) Complaint can be registered within 2 years from the date on which the cause of action has arisen, to the date on which the completion from the deficiency in service.
(ii) Stamp paper is not required for declaration
(iii) Complaint can be registered, in person, by the complaint or through his authorised agent or by post addressed to the Redressal Agency.
10.
(i) The State commission is to be appointed by the state government in consultation with the central government. It has the function at state level.
(ii) The State Consumer Protection Council is also known as "Consumer Disputes Redressal Commission".
(iii) The State Consumer Protection Council is also called as State commission.
11.
(i) Redressal mechanism is a management and governance related process used commonly in India.
(ii) It covers the receipt and processing of complaints from citizens and consumers.
(iii) It also includes the action taken on any issue raised by them to avail services more effectively.
12.
(i) A consumer as defined under Consumer Protection Act, 1986
(ii) A registered Voluntary Consumer Association
(iii) Central Government
(iv) State Government / Union Territory
(v) One or more consumer representing numerous consumers having the same interest
13.
Voluntary consumer organizations refer to the organization formed voluntarily by the consumers to protect their rights and interests.
Objectives of voluntary organisations :
(i) The Department of Consumer Affairs (DCA) operates the Consumner Welfare Fund (CWF). The primary objective of CWF is to strengthen the Consumer Advocacy Movement in India.
(ii) A wide network of Voluntary Consumer Organisations (VCO) is doing of commendable work to raise awareness amongst consumers.
(iii) To strengthen consumer protection and welfare and to provide counselling, guidance and mediation services.
(iv) Voluntary consumer organisation supported through consumer welfare fund provides grants for diverse projects including comparative testing of products and services and dissemination of the findings.
(v) Steps have been taken to enhance transparency and to digitalise the government's interface with its citizens.
14.
The pecuniary jurisdiction of the state commission is as follows:
(i) The State Commission can entertain complaints within the territory of entire state and where the value of the goods or services and the compensation, if any claimed exceed Rs. 20 lakhs and below Rupees One Crore.
(ii) The State Commission also has the jurisdiction to entertain appeals against the orders of any District Forum within the State.
15.
(i) yes, it is for the welfare of the consumers is often deprived of their rights. They are often exploited through misleading advertisements, poor quality goods, fractional weights and measures, overcharging, etc.
(ii) The objects of the Councils, as per the Act, shall be to promote and protect the rights of the consumers.
16.
The first priority of a consumer organisation is to accelerate consumer awareness towards their rights. To accomplish this task the following efforts are made:
(i) To publish brochures, journals and monographs.
(ii) To arrange conferences, seminars and workshops.
(iii) To educate consumers to help themselves.
(iv) To provide special education to women about consumerism.
17.
The State Commission is to be appointed by the State Government in consultation with the Centre. It has the same function as state level. the state consumer protection council is also known as "Consumer Disputes Redressal Commission". Ihe State Consumer Protection Council is also called State Commission.
Members : Each Sate Commission shall consist of the following members.
(i) A person who is or has been a Juclge of a High Court appointed by the State Government as its President.
(ii) Two other members who shall be persons of ability, integrity and standing and have adequate knowledge or experience of or have shown capacity in dealing with problems relating to economics, law, commerce, industry, public affairs or administration
of them, one shall be a woman.
Jurisdiction : The Jurisdiction of the State Commission is as follows.
(i) The State Commission can entertain complaints within the territory of entire state and where the value of the goods or services and the compensation, if any claimed exceed Rs. 20 lakhs and below Rupees One Crore.
(ii) The State Commission also has the jurisdiction to entertain appeals against the orders of any District Forum within the State.
Powers : The following are the powers of the State Commission.
(i) The State Commission also has the power to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the State.
(ii) To furnish such information that may be required for the purposes of the Act to any officer so specified.
Appellate Forum
(i) The State Commission's jurisdiction may be original, appellate or revision.
(ii) Any person aggrieved by an order of the State Conmission may prefer an appeal to the National Conmmissionwithin 30 days
from the date of such order.
18.
(a) Both (A) and (R) are true and (R) is the correct explanation of (A).
19.
(b) Both (A) and (R) are true and (R) is not the correct explanation of (A).
12th Standard Syllabus & Materials
12th Standard
TN 12th Computer Applications களப்பெயர் முறைமை (DNS) Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications வலையமைப்பு எடுத்துக்காட்டுகள் மற்றும் நெறிமுறைகள் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications கணினி வலையமைப்பு ஓர் அறிமுகம் Sample Question Papers Study Material - QB365 Set A
NEW12th Standard
TN 12th Computer Applications PHP-உடன் MySQL-ஐ இணைத்தல் Sample Question Papers Study Material - QB365 Set A
Tamilnadu Stateboard 12th Standard Subjects

Maths

Chemistry

Physics

Biology

Computer Science

Business Maths and Statistics

Economics

Commerce

Accountancy

History

Computer Applications

Biology

Computer Technology

Computer Applications

Computer Science

Business Maths and Statistics

Commerce

Economics

Maths

Chemistry

Physics

Computer Technology

History

Accountancy

Tamil

English

French
Tamilnadu Stateboard Standards