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Published on: 28/07/2019
Business Service
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Questions + Answers key
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1.
Sports insurance is not available for:
Professional Sportsmen
Non-professional Sportsmen
Rural Area Sportsmen
Urban Area Sportsmen
2.
Name the controlling authority of telecom services in India
TRAI
SEBI
RBI
IRDA
3.
Give full form of ATM
Automatic Tele Money
Any Time Money
Automated Teller Machine
Automatic Transfer Money
4.
Which of the following is not a function of insurance?
Risk sharing
Assist in capital formation
Lending of funds
None of the above
5.
DTH services are provided by_________.
Transport companies
Banks
Cellular companies
None of the above
6.
What is the difference between DTH and DBS?
7.
Expand VSAT.
8.
What is 4g?
9.
Explain warehousing and its functions.
10.
Explain briefly the principles of insurance with suitable examples.
11.
Write a short note on Indian insurance sector.
12.
What is the difference between life, fire and marine insurance?
13.
Explain different types of life insurance policies.
14.
Explain in detail the warehousing services.
15.
What are services? Explain their distinct characteristics.
1.
(a)
Professional Sportsmen
2.
(a)
TRAI
3.
(c)
Automated Teller Machine
4.
(c)
Lending of funds
5.
(c)
Cellular companies
6.
The term DTH predates DBS and is often used in reference to services carried by lower power satellites which required larger dishes (1.7 m diameter or greater) for reception.
7.
Very Small Aperture Terminal.
8.
4G is abbreviated form of fourth generation, is the fourth generation of mobile telecommunication technology, succeeding 3G.
9.
Warehousing refers to holding or keeping of goods from the time of their production or purchase until they are sold or consumed. It removes time gap between production and consumption and thereby creates time utility. In addition to providing services of storage, warehouse also provides logistical service in a cost-effective manner.
Functions of Warehouses:
(a) Consolidation: There are certain goods which are produced in small quantities but are sold to consumers in bulk quantity. Such goods need consolidation. Warehouses receive goods in small quantities from different producers and dispatch them to consumers in bulk.
(b) Break the Bulk: This function is just opposite of consolidation. Under it, the warehouse receives the quantity in bulk from the producers and sells them in small quantities to consumer. These small quantities are then sold to customers according to their requirements.
(c) Stock Piling: Usually there is a time gap between production and consumption of goods. Warehouse fills this gap. It stores those goods which are in surplus i.e., whose supply is more than their demand. When demand exceeds supply, it makes goods available from its own stock.
(d) Value Added Services: Warehouses also provide some value added services like transit mixing, packaging and labelling.
(e) Price Stabilization: Warehouses help to equalize demand and supply and thereby stabilize the prices.
(f) Financing: Warehouse owners advance money to owners of goods on the security of these goods and they also provide these goods on credit to customers.
10.
The principles of insurance are explained below:
1. Principle of Utmost Good Faith:
Under this insurance, contract both the parties should have faith over each other. As a client it is the duty of the insured to disclose all the facts to the insurance company. Any fraud or misrepresentation of facts can result into cancellation of the contract.
2. Principle of Insurable interest:
(i) Under this principle of insurance, the insured must have interest in the subject matter of the insurance. Absence of insurance makes the contract null and void. If there is no insurable interest, an insurance company will not issue a policy.
(ii) An insurable interest must exist at the time of the purchase of the insurance. For example, a creditor has an insurable interest in the life of a debtor, A person is considered to have an unlimited interest in the life of their spouse etc.
3. Principle of Indemnity:
(i) Indemnity means security or compensation against loss or damage. The principle of indemnity is such a principle of insurance stating that an insured person may not be compensated by the insurance company in an amount exceeding the insured's economic loss.
(ii) In this type of insurance the insured would be provided compensation with the amount equivalent to the actual loss and not the amount exceeding the loss.
(iii) This is a regulatory principle. This principle is observed more strictly in property insurance than in life insurance.
(iv) The purpose of this principle is to set back the insured to the same financial position that existed before the loss or damage occurred.
4. Principle of Subrogation:
The principle of subrogation enables the insured to claim the amount from the third party responsible for the loss. It allows the insurer to pursue legal methods to recover the amount of loss. For example, if you get injured in a road accident, due to reckless driving of a third party, the insurance company will compensate your loss and will also sue the third party to recover the money paid as claim.
5. Principle of Contribution:
If the same subject matter, except life is insured by more than one insurers, then the actual loss will be shared by all the insurers.
6. Principle of Mitigation:
If means that the insured should try to minimise the loss of the subject matter of the insurer even if it is insured.
7. Principle of Proximate Cause:
Proximate cause literally means the 'nearest cause' or 'direct cause'. This principle is applicable when the loss is the result of two or more causes. The proximate cause means; the most dominant and most effective cause of loss is considered. This principle is applicable when there are series of causes of damage or loss.
11.
(i) The health of the insurance sector reflects a country's economy. This sector not only generates long term funds for infrastructure development, but also increases a country's risk taking capacity. India's economic growth since the turn of the century is viewed as a significant development in the global economy. This view is helped in no small part by a booming insurance industry.
(ii)The future of the Indian insurance sector looks bright. The sector which stood at a strong US Dollar 72 billion in 2012 has the potential to grow to US Dollar 280 billion by 2020. This growth is driven by India's favourable regulatory environment which guarantees stability and fair play. This environment has given rise to an insurance market which encourages foreign investors to tap into the sector's massive potential. Ever since the Indian government liberalised the insurance sector in 2000 and opened the doors for private participation, the sector has become stronger. The resultant competition has provided the consumer with a never-before-seen range of products and providers, and also enhanced service levels markedly.
Consistent growth in the insurance sector depends on a few factors. Some of these are:
(a) Effective distribution channels: The efficiency and cost of the various distribution strategies used by companies are significant to their success in the insurance business. This particularly holds true for the retail business.
(b) Focus on overall financial inclusion: As time evolves, so must the approach of the insurance sector in India. The objective of the insurance sector should ideally be to offer a broader range of activities to a wider populace.
(c) Consumer needs and preferences: The growth of India's insurance industry can be attributed to product innovation, dynamic distribution channels, and vibrant publicity and promotional campaigns run by insurance companies. Benefits attached to the products and the manner in which they are delivered (through various marketing tie-ups) have helped bring customers and insurance companies closer to each other and made the latter more relevant.
(d) Health Insurance is an up-and-coming segment in this sector: Currently, it caters for 10 per cent of the overall US$ 30 billion healthcare expenditure in India. Consequently, there is plenty of scope for players in this area.
(e) The life insurance segment contributes about 4 per cent to India's gross domestic product (GDP) in terms of total premiums underwritten annually. There are 23 private companies in the segment. The state owned Life Insurance Corporation (LIC) dominates the field, with about 71 per cent of the market share, according to Insurance Regulatory and Development Authority (IRDA).
12.
It is summarized in the table given below:
| Basis | Life Insurance | Fire Insurance | Marine Insurance |
| Marine Insurance | Subject matter of insurance is human life. | Subject matter of insurance is physical property or assets | Subject matter of insurance is ship, cargo or fright. |
| Purpose | Protection and investment both. | Protection only. | Protection only |
| Insurable Interest | It must be present at the time of acquiring the policy and it is not necessary at the time of maturity. | It must be present at the time of contract and also when claim falls due. | It must be present at the time when claim falls due. |
| Policy Amount | It can be any amount. | It can't be more than the value of subject matter. | It can't be more than market value of goods. |
| Duration | It is taken for long duration like ranging from 5-30 years or whole life. | It is taken for one year. | It is taken for one year or period of voyage or mixed. |
| Indemnity | It is not based on principle of indemnity | It is based on principle of indemnity. | It is based on principle of indemnity. |
| Measurement of loss | Not possible | Possible | Possible |
| Surrender Value | It has a surrender value, i.e., it can be surrendered before maturity. | It does not have a surrender value. | It does not have a surrender value. |
| Contingency of risk | Element of risk is certain because amount has to be paid either on death or on maturity whichever is earlier. | Element of risk is uncertain as mishappening may not take place. | Element of risk is uncertain as mishappening may not take place. |
13.
The life insurance policies are of many types. The principal types of policies are discussed below:
(1) Whole life Policy: Under this policy premiums are paid throughout life and the sum insured becomes payable only at the death of the insured. The policy remains in force throughout the life of the assured and he continues to pay the premium till his death. This is the cheapest policy as the premium till his death. This is the cheapest policy as the premium charged is the lowest under this policy. This is also known as 'ordinary life policy'. This policy is suitable to persons who want to provide for payment of estate duty, make bequeathments for charitable purposes and to provide for their families after their death.
(2) Children's Endowment Policy: This policy is taken by the person for his or her children to meet the expenses of education or marriage. The agreement states that a certain sum of money will be paid by the insurer when the children attain a particular age. There will be no need of paying premium if the person entering into the contract dies before maturity.
(3) Endowment Policy: It runs only for a limited period or up to a particular age. Under this policy the sum assured becomes payable if the assured reaches a particular age or after the expiry of a fixed period called the endowment period or at the death of the assured whichever is earlier. The premium under this policy is to be paid up to the maturity of the policy, i.e., the time when the policy becomes payable. Premium is naturally a little higher in the case of this policy than the whole life policy. This is a very popular policy these days as it serves the dual purpose of family and old age pension.
(4) Double Endowment Policy: Under this policy the insurer agrees to pay to the assured double the amount of the insured sum if he lives on beyond the date of maturity of the policy. This policy is suitable for persons with physical disability who are otherwise not acceptable for other classes of assurance at the normal tabular rates. Premiums are to be paid for a selected term of years or until death, if earlier.
(5) Joint Life Policy: This policy covers the risk on two lives and is generally available to partners in business. Policies are however, issued on the lives of husband and wife under specified circumstances. Sum assured becomes payable at the end of the selected term or on the death of either of the two lives assured, if earlier.
(6) Fixed term (marriage) Endowment Policy and Education Annuity Policy: It is a policy suitable for making provisions for the marriage or education of children. Premiums are payable for a selected term or till prior death. The benefits are payable for a selected term or till prior death. The benefits are payable only at the end of selected term. In case of the marriage endowment, the sum assured is paid in lump sum, but in case of the educational annuity, it is paid in equal half-yearly installments over a period of five years.
(7) Annuities: It is a policy under which the insured amount is payable to the assured by monthly or annual installments after he attains a certain age. The assured may pay the premium regularly over a certain period or he may pay the premium regularly over a certain period or he may pay a lump sum of money at the outset. These policies are useful to persons who wish to provide a regular income for themselves and their dependants.
14.
Primary warehousing services include the following:
1. Consolidation: Warehouse receives and consolidates goods from different production stations and dispatches it to customer on a single transportation shipment.
2. Break the Bulk: Warehouse breaks the bulk received according to the requirements of the client.
3. Stockpiling: The next function of warehousing is the seasonal storage of goods to select business.
Secondary Functions of a Warehouse:
1. Protection of goods: A warehouse provides protection to goods from loss or damage due to heat, dust, wind and moisture, etc. It makes special arrangements for different products according to their nature. It cuts down losses due to spoilage and wastage during storage.
2. Risk-bearing: Warehouses take over the risks incidental to storage of goods. Once goods are handed over to the warehousekeeper for storage, the responsibility of, these goods passes on to the warehousekeeper. Thus, the risk of loss or damage to goods in storage is borne by the warehouse keeper. Since it is bound to return the goods in good condition, the warehouse becomes responsible for any loss, theft or damage etc. thus, it takes all precautions to prevent any mishap.
3. Financing: When goods are deposited in any warehouse, the depositor gets a receipt, which acts as a proof about the deposit of goods. The warehouses can also issue a document in favour of the owner of the goods, which is called warehouse-keeper's warrant. This warrant is a document of title and can be transferred by simple endorsement and delivery. So while the goods are in custody of the warehouse-keeper, the businessmen can obtain loans from banks and other financial institutions keeping this warrant as security. In some cases, warehouses also give advances of money to the depositors for a short period keeping their goods as security.
4. Processing: Certain commodities are not consumed in the form they are produced. Processing is required to make them consumable. For example, paddy is polished, timber is seasoned, and fruits are ripened, etc. Sometimes warehouses also undertake these activities on behalf of the owners.
5. Grading and branding: On request warehouses also perform the functions of grading and branding of goods on behalf of the manufacturer, wholesaler or the importer of goods. It also provides facilities for mixing, blending and packaging of goods for the convenience of handling and sale.
15.
A service is an act or performance offered by one party to another. They are economic activities that create value and provide benefits for customers at specific times and places as a result of bringing desired change.
According to Sir William B, "Service refers to social efforts which include the Govt. to fight five giant evils - wants, disease, ignorance, squalor and illness in the society".
Characteristics of Services:
Service is an act or performance offered by one party to another. They are economic activities that create value and provide benefits for customers at specific times and places as a result of bringing about a desired change in or on behalf of the recipient of the service. The term, service, is not limited to personal services like medical services, beauty parlors, legal services, etc. According to the marketing experts and management thinkers the concept of services is a wider one. The term services are defined in a number of ways but not a single one is universally accepted. The distinct characteristics of services are mentioned below:
1. Intangibility: Services are intangible. We cannot touch them, it is not a physical object. According to Carman and Uhl, a consumer feels that he has the right and opportunity to see, touch, hear, smell or taste the goods before they buy them. This is not applicable to services. The buyer does not have any opportunity to touch, smell, and taste the services. While selling or promoting a service one has to concentrate on the satisfaction and benefit a consumer can derive having spent on these services.
For example: Railways sells a train ticket from destination-A to destination-B. Here it is the matter of consumer's perception of services than smelling it or tasting it.
2. Inventory: Services too, are perishable like labour. Service has a high degree of perishability. Here the element of time assumes a significant position. There will be a complete loss of labour. If labour stops working, it is a complete waste. It cannot be stored. Utilized or unutilized services are an economic waste. An unoccupied building, an unemployed person, credit unutilized, etc. are economic waste. Services have a high level of perishability.
3. Inseparability: Services are generally created or supplied simultaneously. They are inseparable. For example, the entertainment industry, health experts and other professionals create and offer their services at the same given time. Services and their providers are associated closely and thus, not separable. Donald Cowell states 'Goods are produced, sold and then consumed whereas the services are sold and then produced and consumed'. Therefore inseparability is an important characteristic of services which proves challenging to service management industry.
4. Inconsistency: This character of services makes it difficult to set a standard for any service. The quality of services cannot be standardized. The price paid for a service may either be too high or too low as is seen in the case of the entertainment industry and sports. The same type of services cannot be sold to all the consumers even if they pay the same price. Consumers rate these services in different ways. This is due to the difference in perception of individuals at the level of providers and users. Heterogeneity makes it difficult to establish standards for the output of service firm.
5. Involvement: In the sale of goods, after the completion of process, the goods are transferred in the name of the buyer and he becomes the owner of the goods. But in the case of services, we do not find this. The users have only an access to services. They cannot own the service.
For example: a consumer can use personal care services or medical services or can use a hotel room or swimming pool. However, the ownership remains with the providers. According to Philip Kotler, "A service is an activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything" From this it is clear that the ownership is not affected in the process of selling the services.
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