Question Set B

cbse 12th Standard Business Studies Organising Important Questions And Answers Study Material - QB365

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Questions:

1 Marks

20 x 1 = 20

A patient didn’t read carefully the instructions on the pack of the drug. On using it his health deteriorated further instead of improvement. If you are in his place than what you would do?

Distinguish between formal and informal on the basis of purpose.

How informal organisation is created?

In ABC Ltd. are the decisions are taken by top level management only. Which policy is followed by organisation? Explain the drawback of this organisation.

Why is it said that decentralized in spite of its benefits, should be applied with caution?

How does delegation facilitate better co-ordination?

How does the concept ‘authority’ arise?

How does organizing lead to optimum utilization of resources?

When the provisions of consumer Protection Act came into force?

10.

What are the two aspects of consumer protection?

11.

Which consumer right entitles the consumer to get relief in case the product or service falls short of his expectation?

12.

Which kind of appeals can be taken to the Supreme Court?

13.

A consumer is not satisfied with the order of the District forms, where can he appeal?

14.

On which type of products can eco mark is used?

15.

MS X purchased a car of Rs.15 lakh but he is to satisfied with the quality and performance of the car. The company of the car did not provide any remedy to him. Under which authority of consumer protection Act’ 1986 he can file an appeal ?

16.

Name the first two steps in the process of organising.

17.

Give any two objectives of organising.

18.

State two points that highlight the importance of organising.

19.

How does organising lead to specialization?

20.

Define 'Organising' as a function of management.

Generic 6

2 x 6 = 12

21.

State any six functions of consumer organisations and NGOs for protecting and promoting the interest of consumers.

22.

With the help of a diagram, explain the meaning of functional structure and discuss some of its advantages.

Generic 4

3 x 4 = 12

23.

Delegation of authority is necessary in all types of organizations. Explain with reasons in support.

24.

Distinguish between decentralization and delegation on the basis of nature, control, need & responsibility.

25.

What are the various ways & means of Consumer Protection?

Generic 3

2 x 3 = 6

26.

Harsha purchased some grocery items from a general store. After reaching home she found a talcum powder in her bag which was not billed for. She checked the date of expiry and other details and after satisfying herself she started using it. Immediately she developed some skin problems.
(i) What are the values to be conveyed to the society from the above and how?

27.

Enumerate steps in the process of organizing.

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Answers Key:

1 Marks

20 x 1 = 20

()
i) To read the instructions and Information carefully.
ii) To consult the chemist / doctor

()
Formal organisation

()
Organising as a process is identification and division of work, departmentalisation, assigning of duties and established reporting relationship.

()
The policy followed is centralization. Drawback is delay in decision making.

()
Because it can lead to organizational disintegration if the departments start to operate on their own guidelines which may be contrary to the interest of the organisation.

()
Clarity in reporting relationships help in developing & maintaining effective co-ordination amongst the departments, levels & functions of mgt.

()
Authority arises, from the established ‘scalar chain’ which links the various jobs positions & levels of an organisation.

()
The proper assignment of jobs avoids overlapping or duplication of work. Avoidance of duplication of work helps in preventing confusion & minimizing the wastage of efforts & resources.

()
1-July-1987

10.

()
(i) Educating the consumers about their rights
(ii) Redressal of their gievances.

11.

()
Right to seek redressal

12.

()
Only those where consumer is not satisfied wih the decision of National Commission and Value of goods exceeded Rs.1 crore

13.

()
State commision.

14.

()
Environmental friendly products.

15.

()
District form

16.

()
First two steps in the process of organising are as follows:
(i) Identification and division of work.
(ii) Departmentalisation.

17.

()
Two objectives of organising are:
(i) To coordinate human efforts.
(ii) To assemble resources.

18.

()
Two points that highlight the importance of organising are:
(i) It leads to systematic allocation of jobs, which results in specialisation.
(ii) It leads to optimum utilisation of resources.

19.

()
Organising leads to systematic allocation of work amongst the workforce. Repetitive performance of a particular task allows a worker to gain experience in that area and hence leads to specialisation.

20.

()
Organising is the function of management, which coordinates the physical, financial and human resources and establishes productive relations among them for achievement of specific goals.

Generic 6

2 x 6 = 12

21.

Consumer organisations NGOs are established or formed to protect and promote the consumer interest.They perform following functions:
Role of NGOs/Consumer organisations
Consumer organisations and NGOs perform several functions for the protection and promotion of interest of consumers.These include:
(i) Creating awareness about consumer rights by organising training programmes, seminars and workshops.
(ii) Imparting knowledge about consumer problems,legal reporting and reliefs available by publishing periodicals and publications.
(iii) Carrying our comparative testing of consumer products in accredited laboratories and publishing the results for the general benefit.
(iv) Encourage consumers legal assistance by providing aid, advice, etc to seek legal remedy.
(vi) Filing complaints in appropriate courts on behalf of consumers.
(vii) Taking initiative for filing cases in the interest of general public.

22.

For such a company, I would choose functional structure because the company has grouped the activities or jobs of similar nature into separate departments, such as manufacturing, finance, marketing and so on.
Advantages of functional structure
Functional structure has the following advantages:
(i) It leads to occupational specialisation, since emphasis is placed on specific functions and repeated performance leading to efficient functioning.
(ii) It promotes control and coordination within a department because of similarity in the tasks performed.
(iii) It leads to increased efficiency and profits.
(iv) It leads to minimal duplication of efforts, which results in economies of scale, and this lowers the cost.
(v) It makes training of employees easier as the focus is only on a limited range of skills.
(vi) It ensures that all functions get due attention.

Generic 4

3 x 4 = 12

23.

Delegation of authority is necessary in all types of organizations. Reasons can be seen through the importance.
The importance of delegation of authority may be outlined as follows :
1. Reduced workload of managers : Delegation of authority permits a manager to share his workload with his subordinates. By passing on the routine work to the subordinates, the manager is able to concentrate on more important aspects of his subordinates and is able to concentrate on policy matters and decision-making. This would increase his effectiveness.
2. Effective management : The manager who delegates authority can perform much more than the one who does not. This is because the manager can get some work done by his subordinates and is able to concentrate on policy matters and decision-making. This would increase his effectiveness.
3. Motivation of employees : Delegation implies grant of authority to the subordinates along with responsibility for work. A result, subordinates have a sense of recognition. They are motivated to work for higher performance. They do their job to the best of their abilities and skills.
4. Employee development : As a result of delegation, employees get more opportunities to utilize their talent. It allows to develop those skills which will improve their career prospects. It makes them better leaders and decision makers. Thus, delegation helps by preparing better future managers.
5. Facilitates organizational growth : Delegation helps in the expansion of an organisation by providing a ready work force to take up leading positions in new ventures. Trained and experienced employees are able to play significant roles in the launch of new projects for organizational growth.
6. Quick decision-making : The subordinates are granted sufficient authority to take decisions. They need not go to their superiors again and again for taking decisions concerning the routine matters. This increases the speed of decision-making.

24.

Basis	Delegation of authority	Decentralisation of Authority
1. Nature/ Essentila/ Need	Delegation of authority is a compulsory act because no individual can perform all tasks alone. An organisation cannot be functional without delegation of authority.	Decentralisation need not necessarily be an essential feature of managing and organizing. It is a matter of choice and preference of the top management.
2. Scope/Parties involved	Delegation of authority is confined to a manager a nd his immediate subordinates. Thus, it has narrow scope.	Decentralisation of authority involves systematic delegation of authority at all levels and in all functions of the organisation. It is an extension of delegation to the lowest levels in the organisation.Thus,decentralization is wider in scope than delegation.
3. Significance/Purpose	Delegation of authority is required as a routine act of managing. It is a means of getting things done through subordinates. Work is assigned to the subordinates to reduce the burden of managers.	Decentralisation is a vital decision intented to increase the role of the subordinates in the organisation by giving them more autonomy.
4. Freedom of Action	More control by superiors; hence less freedom to take own decisions	Less control over executives; hence greater freedom of action.
5. Status	It is a process followed to share tasks.	It is the result of the policy decision of the top management.

25.

Means for protecting consumers in India are given below :-
a) Publicity : All India Radio and Doordarshan telecast regular programmes on consumer protection. Film documentaries and video documentaries have been prepared to educate consumers. The Ministry publishes a quarterly journal ‘Upbhokta Jagaran’ directories and brochures on consumer affairs. World Consumer Rights Day is celebrated on 15th March every year.
b) Awards : Government of India offers awards to youth and women in order to encourage their participation in consumer protection. c) Consumer welfare fund : Govt. of India has created a fund for the welfare of consumers. This fund is to be utilized on consumer education, training and research in consumer education, setting up counseling, guidance and complaint handling facilities, setting up of product testing laboratories, etc.
c) Lok adakats : In a lok adalat the aggrieved consumer can directly present his grievance. The officials of the concerned firm discuss the matter and take appropriate decisions. This method saves time and money of people. It is a speedy and economical redressal system. Delhi Development Authority, Delhi Transport Corporation, Mahanagar Telephone Nigam Limited and India Railways organize lok adalats from time to time.

Generic 3

2 x 3 = 6

26.

Honesty – The value may be conveyed to the society from the above case in two ways:
She should have returned the talcum powder to the shopkeeper.
She would have paid the cost of the product to the shopkeeper

27.

Informal organisation