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Published on: 03/08/2019
Directing Model
Download CBSE Class 12th Standard CBSE Business Studies question papers, sample papers, important questions, and previous year solved papers in PDF format. Get free study materials, NCERT solutions, and exam preparation resources for Class 12th Standard CBSE Business Studies
Questions + Answers key
Take MCQ Business Studies Test

1.
Give the communication process.
2.
How are managerial and leadership qualities interrelated.
3.
Narainmurthy and J R D Tata are leaders of great status and eminence. Why do you think these role was critical in building their organisation’s fortunes?
4.
Name the obstruction or hindrance to communication.
5.
Define communication.
6.
Which quality enables the leader to grab opportunities?
7.
Name two types of financial incentives
8.
Identify the need in which an employee desires self-respect, recognition and status.
9.
Why is supervision important?
10.
Name the function of management under which employees are guided and inspired.
11.
Explain any three function performed by a supervisor that are vital to any organisation.
12.
How is directing different from supervision
13.
Explain the meaning of any three characteristic of directing.
14.
How is directing important to an organisation?
15.
Differentiate between formal & informal communication on the basis of :-
i) Channel
ii) Nature
iii) Speed
iv) Need
v) Records.
16.
What are the common barrier to effective communication> Suggest measures overcome them
17.
A liquor manufacturing firm provides liquors to its employees at cheaper rates to motivate them. Which values are deficient in this plan?
18.
Techniques of direction cannot be standardised and be the same for all types of employees. Do you agree. Give reasons?
19.
Explain the elements in communication process which come in between the receiver and sender?
1.
( )
Communicator
1. Message
2. Encoding
3. Communication Channel
4. Receiver
5. Decoding
6. Feed back.
2.
( )
Both manager and the leaders have the following common qualities :-
1. Physical activities
2. Intelligence
3. Motivation drive
4. Fore sightedness
3.
( )
Leadership critical to an organisation because
(i) Influence of behaviour
(ii) Interpersonal relationship
(iii) Introducing changes
(iv) Conflict handler.
(v) Training to subordinates.
4.
( )
The obstruction or hindrance to communication is known as noise
5.
( )
Communication is a process of exchanging ideas, views, facts and feelings between or among people to create common understanding
6.
( )
Initiative
7.
( )
Two types of financial incentives are:
(i) Pay and allowance.
(ii) Profit sharing
8.
( )
Esteem need
9.
( )
Supervision is important as it plays a key role in maintaining group unity among workers
10.
( )
Directing
11.
The Importance of supervision can be understood after analysing the function of the supervisor in the following points:
(i) Maintains Contact :- A supervisor maintains day-to-day contact and friendly relation with the workers. He guides and instructs them like a friend, philospher and guide.
(ii) Acts as a link :- A supervisor act as a link between workers and manager, as he conveys management ideas and instruction to the workers and workers grievance and suggestions to the managers.
Thus, it helps to reduce conflict and misunderstandings between two group.
(iii) Maintains group unity :- A supervision sorts out difference among workers in order to maintain group unity and harmony within the organisation
(iv) Ensures performance :- A suoervisor is responsible for the achievements of goals, for which he motivates his employees and ensures performance in the organisation
12.
Difference between directing and supervision
| Basis | Directing | Suoervision |
|---|---|---|
| Meaning | It means guiding, istructing, motivating and overseeing the people, so that they may work efficiently | It means guiding and controlling the activities of subordinates, so that desired results may be achieved. |
| Scope | It is a wide term. It includes supervision, motivation,leadership and communication. | scope of supervision is limited. it is a part of directing |
| Nature | It is an executive function | It is an operative function |
13.
Directing refers to the process of instructing, guiding, leading and motivating people in an organisation to achieve predetermined goals.
Characteristics of directing are:
(i) Directing initiates action - Direction is an executive function of management. while the other function prepare a setting for action, directing initiates action in the organisation.
Therefore, a manager has to perform this function according to planning, organising, staffing and controlling.
(ii) Directing takes place at all levels - Every manager from top to bottom performs the function of directing or in other words, we can say, directing takes place wherever superior sub-ordinate relationship exists.
(iii) Directing is a continuous process - It is an ongoing process. It does not mean issuing an order or instruction but a manager must continuously guide, inspire and supervise his sub-ordinates, so that organisational goals are achieved on time.
This function continues throughout the lifetime of an organisation. If direction in the organisation stops, it cease to work and grow.
14.
Directing is important because of following reasons:
(i) Integrate employees - Directing integrate employees efforts in the organisation in such a way that every individual's effort contributes to the welfare of the organisation. Thus, it ensures that employees work efficiently for the attainment of goals
(ii) Improves efficiency - Directing guides employees to fully realise their potential and capabilities. Through this function, managers utilise the potential of employees and persuade them to work with the best of their abilities and contributes their maximum efforts towards the achievement of organisational objecttives.
(iii) Facilities change - Business environment is changing very frequently, but the people generally have a tendency to resist change. In this context, directing helps manager to persuade his subordinates to carry out changes from time to time to cope with changes in the environment, as the changes are neccessary to adapt and it is the need of modern business.
15.
| Formal Communication | Informal Communication | |
| 1. Channel | 1. It follows formal or established line of command | 1. It is based on informal relationship and arises as a result of personal social or group relations between people. |
| 2. Nature | 2. Rigid | 2. Flexible |
| 3. Speed | 3. The speed of communication is usually slow | 3. It transmits information swifty |
| 4. Need | 4. It serves organizational needs | 4. It serves organizational as well as individual needs to socialize with others. |
| 5. Records | 5. Its record is kept for future reference. | 5. No record can be kept. |
16.
| Barriers to effective communication | Suggested remedies |
|---|---|
| Premature evaluation: Communication is likely to fail if the receiver evaluates the meaning of the message before the sender complete the message. | Clarify the idea before communicating: The message to be conveyed should be clear in all aspects |
| Badly expressed message: Use of wrong words or omission of necessary words results in badly expressed message | Be aware of language tone and content: The language tone and content used must be understandable to the receiver |
| Lack of attention: When the receiver's mind is preoccupied. he fails to understand what is being said | Be a good listener: Attentive and patient listening helps in understanding and retaining the message |
| Organisational facilities: Such as meeting suggestion box, etc. are absent in the organisation | Organisational facilities: Such as meeting suggestion box, complaint box, etc. should be made an integral part of the working in the organisation |
17.
i) Increase in Social evils.
ii) Encouragement of drinking habits.
iii) Improper way of motivation
18.
Technique of direction-employee specific based on needs & state of mind of an employee.
19.
Various elements between sender & receiver
(i) Message
(ii) Encoding
(iii) Media
(iv) Decoding
(v) Feed back.
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