Harsha purchased some grocery items from a general store. After reaching home she found a talcum powder in her bag which was not billed for. She checked the date of expiry and other details and after satisfying herself she started using it. Immediately she developed some skin problems.
(i) What are the values to be conveyed to the society from the above and how?

The owner of a restaurant is charging Rs.40 for a bottle of juice from a customer whereas the maximum retail price of the bottle of juice is Rs.17. One of the consumers (a member of NGO) has objected to this but the owner continues to do this malpractice.
(i) Identify any two social values that the traders must follow?

Under the Consumer Protection Act, every consumer has a right to be protected against goods and services which are hazardous to life and health. Alpha Ltd. manufactures and sells substandard refrigerators. As these appliances did not confirm to the safety norms and a mark assuring quality specification was missing. Cases were noticed where these substandard refrigerators had caused serious injury to many
consumers. Suggest any two precautions to be taken by the consumer while purchasing the refrigerator.
Which values do you find disturbing in the above paragraph?

Mohan purchased a press for Rs.1000/-. On using it he found it defective. The seller did not respond to the complaint. In your view what should be done by seller as well as Mohan?

A toy manufacturing co. uses low quality plastics and harmful colors which affects the health the children. Which value is being ignored here?

A manufacture of food products uses bad quality material for packing the product resulting in spoiling goods the reaching the consumers. Which value is being ignored here?

A company engaged in selling spice, claims about purity in its advertisement but in laboratories after examination, the spices were found adult rated. Which values are being violated here?

Mr. X is a sweet maker (Halwai), who collects milk from village to village and prepares sweet on Deepawali, due to increased demands, he purchased khoya from other shopkeeper which was adult rated, because it was not possible to meet the demand from collected milk. For meeting the demand quickly he has not maintained cleanliness while preparation of sweets. He kept two children for packing the sweet and one female at cash counter. Which social values he is affecting and how?

When or under what circumstances the complaints can be lodged by the consumer?

What kind of cases can be filed in a State Commission?

Under what circumstances complaints can be filed under Consumer Protection Act’ 1986.

State the various laws and legislation to protect the interest of consumer enacted by Government.