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Published on: 04/12/2019
Directing
Download CBSE Class 12th Standard CBSE Business Studies question papers, sample papers, important questions, and previous year solved papers in PDF format. Get free study materials, NCERT solutions, and exam preparation resources for Class 12th Standard CBSE Business Studies
Questions + Answers key
Take MCQ Business Studies Test

1.
Enumerate the types of communication on the basis of organisational relationship
2.
Give any two characteristics of 'organisational climate' that influence the behaviour of individuals and act as a non-financial incentive
3.
Rajshree, The Human Resource manager is facing peculiar problems, that employees being trained in the company are working for 8-9 months and leaving jobs, Many employees are absenting themselves frequently from work.
To analyse the problem she stared doing exit interviews and found out that the main reasons for such behaviour are
(i) Financial Increments as promised are not given
(ii) Rewards and recognition are not given to them even after giving good suggestion which is even implemented by the company.
(iii) What would raj Shree do to turn negative attitudes of employees towards a positive attitude
4.
Give an example of how a non-financial incentive may also involve monetary aspect.
5.
How directing helps in efficient and effective functioning of the organisation? Explain by giving any three points.
6.
Mr. Singla is a production manager in a leather manufacturing unit. He was very strict and does not have cordial relations with his subordinates. So, the subordinates always feel they are under stress and they are not working in a good environment. The subordinates always take least initiative and fear to express their problems or suggestions before Mr. Singla. What do you think is wrong with Mr. Singla? Name the values which are ignored.
Contextual: Not able to provide effective leadership to his workers.
7.
Goodwill Tyre manufacturing Co. appoints Mr. Ravi as supervisor of their production department. He is kind and guides his subordinates. He clarifies their doubts in performing the task. This helps the worker to achieve their targets. As a supervisor, what functions will you perform to cope with the situation. What positive values exhibited by Mr. Ravi?
8.
A leader solves the problems relating to work and the personal problems also of the followers. Which value he is following here?
9.
Give examples individual needs and organizational needs in relation to Moslow’s need hierarchy.
10.
Explain the ‘communication network’ and how it works?
11.
What is grapevine communication. How is both useful and a cause for disturbance in an organization?
12.
Explain briefly the responsibilities of a supervisor towards workers
13.
How can an organisation overcome the barrier to effective communication?
1.
( )
Formal and informal communication.
2.
( )
Two characteristics of 'organisational climate' are;
(i) Individual autonomy
(ii) Reward Orientation
3.
( )
Motivation Rajshree should use financial and non-financial incentives to motivate the employees. This will ensure reduction in employee turnover and absenteeism
4.
If an individual is given promotion. It involves increase in his pay also
5.
There are some points that highlight the importance of directing function of management (any three)
Importance of Directing
1. Initiates action
2. Integrates employees efforts
3. Improves efficiency
4. Brings balance and stability in the organisation
5. Facilitates changes
(i) Initiates action : Directing helps to initiate action by people in the organisation towards the attainment of desired objectives. e.g. If a supervisor guides his subordinates and clarifies their doubts in performing a task, it will help workers to achieve work targets given to them.
(ii) Integrates employees'efforts : Directing integrates employees' efforts in the organisation in such a way that every individual effort contributes to the attainment of organisational objectives. Thus, it ensures that the individuals work for organisational goals.
(iii) Improves efficiency Directing guides employees to fully realise their potential and capabilities by motivating and providing effective leadership. A good leader can always identify the potential of his employees and motivate them to extract work upto their potential.
(iv) Brings balance and stability in the organisation Effective directing helps to bring stability and balance in the organisation since, it fosters cooperation and commitment among the people and helps to achieve balance among various group activities and the departments.
(v) Facilitates changes Changes in an organisation are usually resisted by employees. Through effective direction, a manager can explain the purpose and benefit of such changes to the employees.
6.
(i) Empathy
(ii) Respect
(iii) Initiative
7.
(i) Help
(ii) Motivation
(iii) Compassion
(iv) Responsible
8.
i) Development of Democratic values
ii) Coordination espirit
iii) Efficient and effective leadership
iv) Mental revolution
9.
The following diagram shows the example of individual needs and organizational needs in relation to Maslow’s need hierarchy
10.
Communication network : Refers to the pattern through which members of work groups communicate. Different forms of communication networks are —
(i) Chain
(ii) Wheel
(iii) Circular
(iv) Free flow
(v) Inverted
11.
Explanation of grapevine
Useful— fast mode of communication
Harmful— as it gives rise to rumours.
12.
Supervisors can be defined as overseeing people at work and giving instruction to ensure optimum utilisation of resource. The importance of supervisor/supervision can be understood by analysing the following function of a supervisor
13.
The barriers to an effective communication can be reduced by sing the following measures :—
(i) Clarify the Idea : Clarify in the thoughts of the sender is must for effective ‘communication’.
(ii) Use of proper people language : Sender should try to make the message meaningful and understandable by using appropriate words.
(iii) Message should be precise : Lengthy and unwarranted elaboration makes message less meaningful this should be avoided.
(iv) Ensure proper feedback : The sender of the message should take the feedback from the receiver. Feedback of the conveyed message is an essential tool to the check that the message is duly understood.
(v) Effective use of organisation Facilities : Effective use of organizational facilities like suggestion box complaint box secret box helps in making the communication effective.
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