CHAPTER 7 DIRECTING

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Questions:

1 Marks

19 x 1 = 19

Give the communication process.

How are managerial and leadership qualities interrelated.

Explain informal leaders.

Give the motivational process

Give two functions of a supervisor.

Narainmurthy and J R D Tata are leaders of great status and eminence. Why do you think these role was critical in building their organisation’s fortunes?

In Maslow’s need hierarchy identify the needs which can be satisfied with financial incentives and also those which can be satisfied with non financial incentives?

An element of the directing function seeks to provide inducement to employees to act in a particular manner. Name this element. Can this inducement be in a negative manner also if so give examples.

Name the communication barrier in which message is
(i) Decoded differently by different people
(ii) Understood differently due to different state of mind of sender and receiver

10.

What type of communication is represented through free flow communication network

11.

What type of communication is represented through a circular network?

12.

What do you understand by wheel form of communication network?

13.

Why is it said that 'the supervisor is a link between management and the operative employees?

14.

Who serves as a link between management and worker?

15.

Suraj works as a manager in 'Ignite Ltd'. He has been given the 'Best employee award', The reason for such award is that he has been able to integrate group efforts and has been able to get the maximum out of his subordinate by attaining their willing co-operation. For this, he stimulates and inspires people at work, Provide necessary financial and non-financial incentives. He listens to his employees and handles conflict.
He consults other before communication. His qualities like initiative. Self-confidence, social, has helped him to achieve achievements of objectives of the organisation
(i) What function is performed effectively by Suraj.
(ii) Identify the various elements of it.

16.

How does direting brings stability and balance?

17.

Is directing necessary at the planning stage? Give reason in support of your answer.

18.

Directing is undoubtedly an important function of management. Do you agree?

19.

Name the function of management under which employees are guided and inspired.

Generic 4

3 x 4 = 12

20.

'Money is not the only motivator', Then, what else is required to motivate employees? Explain

21.

Ayesha Ltd assures their employees that in spite of the recession, no worker will be retrenched from work
(i) Identify the type if incentive offered.
(ii) Explain two more incentives of the same type.

22.

Name the element of directing under which
(i) The manager oversees the workers activities.
(ii) The manager shares informations with subordinates.
(iii) The manager assures that workers needs will be taken care of
(iv) The managers attempt to influence his subordinates.

Generic 3

3 x 3 = 9

23.

A type or communication satisfies social and psychological needs of employees? Name this type of communication. Why is it beneficial to an organisation?

24.

What are the classification of vertical communication. Give example?

25.

'Directing is the heart of management process' Do you agree? Give four reasons in support of your answer.

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Answers Key:

1 Marks

19 x 1 = 19

()
Communicator
1. Message
2. Encoding
3. Communication Channel
4. Receiver
5. Decoding
6. Feed back.

()
Both manager and the leaders have the following common qualities :-
1. Physical activities
2. Intelligence
3. Motivation drive
4. Fore sightedness

()
Informal leaders are those who don’t have formal authority over three followers.

()
Delegation is a useful technique of directing. It is a means of sharing authority with a subordinate and providing him an opportunity to learn

()
1) Planning the work
2) Issuing order

()
Leadership critical to an organisation because
(i) Influence of behaviour
(ii) Interpersonal relationship
(iii) Introducing changes
(iv) Conflict handler.
(v) Training to subordinates.

()
Needs which can be satisfied with financial incentives are physiological needs & safety & security needs. Needs satisfied by non financial incentives esteem & self actualization.

()
The element is motivation
Negative inducements can be given in the form of transfers, stoppage of increments.

()
(i) Semantic barrier
(ii) Psychological barrier

10.

()
It represents formal communication with one another freely and quickly

11.

()
It represents formal communication between two adjoining persons in a circular communication path

12.

()
It represents communication of subordinates with their superior but not among themselves

13.

()
The supervisor is a link between workers and management because he conveys management's idea's and instruction to the workers, on the one hand and workers' problems and suggestion to the management on the other

14.

()
Supervisor.

15.

()
(i) Directing
(ii) Supervising, motivation, leadership and communication

16.

()
Directing function instructs, guides, supervises and inspires the subordinates in such a manner that it maintains balance between individual and organisational goals.

17.

()
No, directing is not necessary at planning stage, It is necessary at execution/operational stage

18.

()
Yes, as a managers get all work done smoothly and successfully through effective direction.

19.

()
Directing

Generic 4

3 x 4 = 12

20.

Money is not the only motivator. This statement is true in the context that an individual has certain psychological, emotional and social needs which money cannot satisfy.
In order to satisfy these factor, non-financial incentives are required.
Following points contribute the same:
(i) Status In business terms, status means a ranking of position in the organisation. The authority, responsibility, rewards, recognition, perquisites and prestige of job indicate the status given in a person holding a managerial position.
It satisfies psychological and social needs of an individual.
(ii) organisational climate better conditions in an organisation like individual autonomy, reward orientation, consideration to employees, risk taking, etc provide an organisation to be different from the another organisation. positive measures taken in these aspects helps to develop better organisation climate.
(iii) Career advancement opportunity when employee are provided opportunity to grow in status and responsibility, they are satisfied and are committed to organisational goals
Appropriate skill development programmes and sound promotion policy help employee to improve their skill and be promoted to higher levels and exhibit improved performance.

21.

(i) The incentive offered is 'job security'. which is a non-financial incentive.
(ii) Two other non-financial incentives are:
(a) Employee recognition Recognition means acknowledgement of work with a show of appreciation. with such appreciation of employees feel motivated. It can be done in following ways:
(i) Congratulating an employee for his/her good performance.
(ii) The display on notice board or newsletter of the company about the achievement of an employee.
(iii) Giving award/certificates for the best performance
(iv) Disturbing Momento's, complementaries like T-shirt, caps, bags, etc
(v) Rewarding an employee for giving valuable suggestion
(b) Employee empowerment It means giving more autonomy and power to subordinates. It makes people feel that their jobs are important. as a result of which, they contribute positively to the use of skills and talents in the job performance.

22.

(i) Supervison
(ii) Communication
(iii) Motivation
(iv) Leadership

Generic 3

3 x 3 = 9

23.

Informal Communication explanation of benefits to the organisation.

24.

Vertical communication can be classified into upward & downward communication with suitable egs.

25.

Yes, directing is the heart of management process. it means guiding, inspiring and supervising the people to work for the betterment of organisation