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Grievance Redressal Mechanism Model Question Paper 1

12th Standard

    Reg.No. :
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Commerce

Time : 01:00:00 Hrs
Total Marks : 50
    5 x 1 = 5
  1. The Chairman of the State Consumer Protection Council is_________.

    (a)

    Judge of a High Court

    (b)

    Chief Minister

    (c)

    Finance Minister

    (d)

    None of the above

  2. The Chairman of the District Forum is ________.

    (a)

    District Judge

    (b)

    High Court Judge

    (c)

    Supreme Court Judge

    (d)

    None of the above

  3. A consumer has to be protected against

    (a)

    Defects of product

    (b)

    Deficiencies of product

    (c)

    Unfair and restrictive trade practices

    (d)

    All of the above

  4. Complaints can be filed with the forum by a

    (a)

    Consumer

    (b)

    Channel of members

    (c)

    Suppliers

    (d)

    Competitors

  5. The state consumer protection council is also called

    (a)

    State commission

    (b)

    National Consumer

    (c)

    District forum

    (d)

    Consumer council

  6. 5 x 2 = 10
  7. State the meaning of the term State commission.

  8. How to register the complaints?

  9. How did Mahatma Gandhi explain the consumer?

  10. What are consumer councils ?

  11. What do you meant by Redressal Mechanism?

  12. 5 x 3 = 15
  13. What is the Pecuniary Jurisdiction of the State Commission?

  14. Does District Forum exceeds the claim limit of Rs 20 lakhs. Explain the condition.

  15. Write a note on the Voluntary Consumer Organisation.

  16. Who can make complaint?

  17. When the complaints can be made?

  18. 4 x 5 = 20
  19. What is Voluntary Consumer Organisations? Explain its Functions.

  20. How to create consumer awareness?

  21. What are the steps involved in filing complaint in consumer court?

  22. What are the particular that should be furnished along with the complaint?

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