Grievance Redressal Mechanism Model Question Paper

12th Standard EM

    Reg.No. :
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Commerce

Time : 01:30:00 Hrs
Total Marks : 40
    8 x 1 = 8
  1. The Chairman of the National Consumer Disputes Redressal Council is ________.

    (a)

    Serving or Retired judge of the Supreme Court of India

    (b)

    Prime Minister

    (c)

    President of India

    (d)

    None of the above

  2. The Chairman of the State Consumer Protection Council is_________.

    (a)

    Judge of a High Court

    (b)

    Chief Minister

    (c)

    Finance Minister

    (d)

    None of the above

  3. The Chairman of the District Forum is ________.

    (a)

    District Judge

    (b)

    High Court Judge

    (c)

    Supreme Court Judge

    (d)

    None of the above

  4. The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed

    (a)

    Rs. 21akhs but does not exceed Rs.5 lakhs

    (b)

    Rs.20 lakhs but does not exceed Rs.1 crore

    (c)

    Rs. 31akhs but does not exceed Rs. 5lakhs

    (d)

    Rs. 41akhs but does not exceed Rs. 20 lakhs

  5. The International Organisation of Consumers Unions (IOCU)was first established in

    (a)

    1960

    (b)

    1965

    (c)

    1967

    (d)

    1987

  6. Complaints can also be filed by the

    (a)

    Central Government

    (b)

    State Government

    (c)

    A group of consumers

    (d)

    All of the above

  7. In a country like India there is shortage of many

    (a)

    Workers

    (b)

    products

    (c)

    skills

    (d)

    none of these

  8. The National Consumer Disputes Redressal Commission (NCDRe) at the apex is situated at

    (a)

    Calcutta

    (b)

    New Delhi

    (c)

    Bombay

    (d)

    Chennai

  9. 2 x 2 = 4
  10. Assertion (A): Government has also taken necessary steps to save the consumers.
    Reason(R ): A few firms enjoy monopoly power in the market place. Select the correct answer.
    (a) Both (A) and (R) are true and (R) is the correct explanation of (A).
    (b) Both (A) and (R) are true and (R) is not the correct explanation of (A).
    (c) (A) is true, but (R) is false.
    (d) (A) is false, but (R) is true.

  11. Assertion (A): The State Commission is to be appointed by the State Government in consultation with the centre.
    Reason (R): The State consumer protection council is also called state commission.
    (a) Both (A) and (R) are true and (R) is the correct explanation of (A).
    (b) Both (A) and (R) are true and (R) is not the correct explanation of (A).
    (c) (A) is true, but (R) is false.
    (d) (A) is false, but (R) is true

  12. 3 x 2 = 6
  13. What do you meant by Redressal Mechanism?

  14. State the meaning of the term State commission.

  15. How to register the complaints?

  16. 4 x 3 = 12
  17. Is Consumer Protection necessary?

  18. What is the Pecuniary Jurisdiction of the State Commission?

  19. Write a note on the Voluntary Consumer Organisation.

  20. Who can make complaint?

  21. 2 x 5 = 10
  22. Explain the overall performance of State Commission.

  23. How to create consumer awareness?

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