The aim of any business is to satisfy the needs of its

(a)

Consumers

(b)

suppliers

(c)

financiers

(d)

public

Customer relationship management aims at creating and sustaining cordial relations with

(a)

suppliers

(b)

customers

(c)

financiers

(d)

competitors

Business is a part of the

(a)

society

(b)

economic activity

(c)

both 'a' and 'b'

(d)

none of these

The development in the IT and telecommunications has created a

(a)

rural market

(b)

global market

(c)

global market

(d)

none of these

Every business has to take

(a)

strategic decisions

(b)

dynamic decisions

(c)

both

(d)

none of these