e-commerce does not include:

1

(a)

A business's interactions with its suppliers

(b)

A business's interactions with its customers

(c)

Interactions among the various departments within the business

(d)

Interactions among the geographically dispersed units of the business

A Call Centre handles:

1

(a)

Only in-bound voice based business

(b)

Only out-bound voice based business

(c)

Both voice based and non-voice based business

(d)

Both customer facing and back-end business

It is not an application of e-business:

1

(a)

Online bidding

(b)

Online procurement

(c)

Online trading

(d)

Contract RandD

E-business and E-commerce are:

1

(a)

Synonyms

(b)

Antonyms

(c)

Former is wider than latter

(d)

Former is narrow than latter.

When was Electronic Data Interchange (EDI) standardised?

1

(a)

1984

(b)

1995

(c)

2000

(d)

1999

In B2B, B2C, C2C etc B and C stand for:

1

(a)

Business and Corporate

(b)

Biding and Customer

(c)

Business and Customer

(d)

Business and Consumer

When a firm transacts with its employees, it is referred to as:

1

(a)

B2B Commerce

(b)

B2E Commerce

(c)

C2C Commerce

(d)

B2C Commerce

Which of the following is a benefit of e-business?

1

(a)

Less Risky

(b)

Less Technological Requirements

(c)

Convenience

(d)

All of the above

Which of the following is used to handle data storage risk?

1

(a)

VIRUS

(b)

Hacking

(c)

Cryptography

(d)

All of the Above

In India, ________________ and ______________ are referred to as emerging modes of business.

1

(a)

E-Business and E-Commerce

(b)

Outsourcing and E-business

(c)

Outsourcing and E-Commerce

(d)

Online Trading and Networking.

State any three differences between E-business and traditional business.

2

(a)

What are the ethical concerns involved in outsourcing?

2

(a)

Describe briefly the data storage and transmission risks in e-business.

2

(a)

Differentiate between traditional business and e-business.

2

(a)

Write a short note on the scope of e-business.

2

(a)

Write a short note on the history of e-commerce.

2

(a)

What is digital divide? How is it relevant in context of e-business?

2

(a)

Explain various payment mechanisms under e-business.

2

(a)

What resources are required for successful implementation of e-business?

2

(a)

Hackers lack certain values. Which are these?

2

(a)

Why are E-business and outsourcing referred to as the emerging modes of business? Discuss the factors responsible for the growing importance of these trends.

5

(a)

Discuss the limitations of electronic mode of doing business. Are these limitations severe enough to restrict its scope? Give reasons for your answer.

5

(a)

Show the anatomy of outsourcing.

5

(a)

Discuss utility of E-Commerce in:
(a) Health
(b) Education
(c) Governance

5

(a)