Sachin, manager in evergreen industries Ltd is not successful as he is unable to communicate effectively. Suggest some measures where by he can improve his effectiveness.

3

(a)

A type or communication satisfies social and psychological needs of employees? Name this type of communication. Why is it beneficial to an organisation?

3

(a)

Explain briefly how directing brings about stability in an organisation.

3

(a)

To ensure that operations at the shop floor are ably carried out, the services of a good supervisor is required. Do you agree. Give reasons?

3

(a)

Why are needs arranged in a Hierarchy? Explain the various types of needs as per Maslaw’s hierarchy citing individuals and organisation as examples.

3

(a)

“What is a perquisites?

3

(a)

Establish the importance of motivation in modern organization by giving three suitable reasons

3

(a)

Define the terms “Monetary and Non Monetary Incentive” Enumerate various Financial and non-financial incentives used to motivate people to improve performance

3

(a)

Name the type of written communication in which two departmental heads communicate with each other. Why is this type of communication required?

3

(a)

Write a note on downward communication and upward communication.

3

(a)

A Supervisor hears the suggestions and also implements the good suggestions while taking decision for the employees? Which value has been given importance here?

3

(a)

In an organization, informal communication is stressed instead of formal communication which results in non-reaching of proper communication to proper person in proper time. It results in either non-completion or delay in work. Which values have been violated her?

3

(a)

A leader solves the problems relating to work and the personal problems also of the followers. Which value he is following here?

3

(a)

Goodwill Tyre manufacturing Co. appoints Mr. Ravi as supervisor of their production department. He is kind and guides his subordinates. He clarifies their doubts in performing the task. This helps the worker to achieve their targets. As a supervisor, what functions will you perform to cope with the situation. What positive values exhibited by Mr. Ravi?

3

(a)

In an organization, all employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in everyone talking to each other and thus resulting inefficiency in the office. It has resulted in loss of secrecy and leakage of confidential information. What system do you think the manager should adopt to improve communication? What values are overlooked by the management in the above case?

3

(a)