Why is consumer protection necessary?

1

(a)

Consumer protection is necessary because most of the consumers are not aware of their rights, responsibilities and remedies available to them.

Why has the earlier approach of 'caveat emptor' changed?

1

(a)

Due to increase in competition, it is the duty of seller to sell quality products. Thus, the approach has now been changed to 'caveat venditor '  which implies 'let the seller beware'.

Which right of consumer protection provides safety of consumers against deficient services?

1

(a)

Right to safety.

What is BIS?

1

(a)

BIS stands for Bureau of Indians Standards.It is a seal certifying that the goods conform to the prescribed quality standard.

Which cases can be filled in the National Commission under Consumer Protection Act,1986?

1

(a)

When the goods and services along with the compensation claimed exceeds Rs 1 crore, such cases are filed at the National Commission.Also,the appeals against the orders of a State Commission can be filed before the National Commission.

Identify the location of the following consumers organisations.
(i) VOICE
(II) CERC
(III) CUTS

1

(a)

(i) VOICE -  New Delhi
(ii) CERC - Ahmedabad
(iii) CUTS - Jaipur

Explain the following rights of a customer.
(i) Right to be heard.
(ii) Right to seek redressal.

 

4

(a)

What are the various ways and means,by which the objective of consumer protection can be acheived?

4

(a)

Who can file a complaint in a consumer court.

4

(a)

When can a complaint be filed under the Consumer Protection Act,1986?

4

(a)

Explain in brief the procedure for filing a complaint under the Consumer Protection Act,1986.

4

(a)

Explain the importance of consumer protection from the point of view of a business.

6

(a)

Explain briefly the machinery for the redressal of consumer grievances under the Consumer Protection Act,1986.

6

(a)

State any six functions of consumer organisations and NGOs for protecting and promoting the interest of consumers.

6

(a)

Explain the role of consumer organisations and NGOs in protecting and promoting consumers interest.

6

(a)